ADR Qualifying Assessment Program
The ADR Hellenic Center is pleased to announce that we now have a Qualifying Assessment Program (QAP) approved by the International Mediation Institute (IMI).
IMI is unique as it is the only organization in the world to cultivate global, professional standards for experienced mediators, advocates and others involved in the field of ADR. In addition, lMI convenes stakeholders, promotes understanding and disseminates skills all in a non-service provider capacity.
The ADR Hellenic Center offers the assessment in different languages after agreement between the ADR Hellenic Center and the candidate.
Since then, it has become increasingly important for the ADR Hellenic Center to obtain IMI approval in order to have an assessment recognized on a global scale that would cater to experienced, competent mediators, with the overall aim of promoting mediation as a profession.
Those who take part in the ADR Hellenic Center’s Qualifying Assessment Program and successfully become qualified and then IMI Certified, will form part of a worldwide community of experienced mediators who’s Profiles are freely searchable by users through the IMI open search engine.
ADR Hellenic Center is now open for registrations: applicants must have 200 hours mediation experience and 20 mediation cases. For details please email us at: firstname.lastname@example.org.
ADR Hellenic Center also supports the Young Mediators Initiative (YMI), which was established under the umbrella of IMI, with the aim of encouraging, connecting and assisting young mediators worldwide.
ALTERNATIVE DISPUTE RESOLUSION HELLENIC CENTER
IMI QUALIFYING ASSESSMENT PROGRAM
Benchmarks and Criteria
1. Mediator Experience
The Qualifying Assessment Program (QAP) must include a methodology for ensuring that Applicants have demonstrated to the satisfaction of the Program's Assessors a substantial level of experience as a mediator. The QAP must include clearly identified criteria on this requirement.
The applicant shall be able to demonstrate successful mediation service in at least 20 cases from civil, commercial and family area, handled. He/she shall demonstrate this through a logbook, containing data about the parties involved, type of conflict, date of referral, date of settlement agreement, number of sessions and mediation hours.
A feedback digest will be prepared for each applicant by a reviewer. The applicant shall provide feedback forms for 20 cases (by parties who have used mediation) and also through discussion with the mediator to assess their performance, competency, impartially, confidentiality, communication skills.
Moreover, the assessors will participate in three cases mediated by the applicant, upon the parties’ permission, to assess the mediators’ competence and mediation skills. The assessor will prepare an evaluation report for the performance of the mediators.
2. Mediation Knowledge.
The QAP must include a methodology for determining that Applicants have demonstrated a strong understanding of general mediation theory and practice which may be based on written tests, essays, reports, theses interviews and/or other testing platforms.
The mediator assessed by ADR h c for the IMI Certification should be firstly licensed by the Commission for Accreditation of Mediator Training Centers (at the Greek Ministry of Justice), under the terms of Law 3898/2010, or by an international certified training organization.
Each applicant should provide documents that he/she has undergone advanced level training in mediation, of at least 20 hours of training.
All ADR Hellenic Center Registered Mediators are prior required to pass a written test composed by 70 multi-choice questions relating to mediation theory and practice. The questions give the opportunity to the participants to test their capacity of being professional mediators, both theoretically and practically. Furthermore, every candidate have to pass an interview with an assessor who investigate the particular mediation knowledge of the individual and his/her attitude to become a civil and commercial mediator.All ADR Hellenic Center Registered Mediators are prior required to pass a written test composed by 70 multi-choice questions relating to mediation theory and practice. The questions give the opportunity to the participants to test their capacity of being professional mediators, both theoretically and practically. Furthermore, every candidate have to pass an interview with an assessor who investigate the particular mediation knowledge of the individual and his/her attitude to become a civil and commercial mediator.
3. Mediator Skills
The QAP must include a methodology for the evaluation of candidates' performance in terms of the occurrence and effectiveness of mediation process and mediation techniques, against high competency benchmarks. The Evaluations/Assessments may be based on roleplay or live action assessments, and may include videotaped and online assessments such as web dramas, self-assessments, interviews, peer reviews, user feedback and other in-practice skill evaluations.
Besides the above-mentioned written examination, ADR h c will test with role playing, tests and mediation simulations that candidates have some particular skills, qualities and characteristics (candidates will receive written feedback covering the areas of competence where their performance needs improvement. Unsuccessful participants will be advised as to which areas of performance or knowledge they need to address before presenting for further evaluation) The assessment process is spread over a 4-hours period.
To pass this assessment a mediator must cumulate a minimum score of votes - at least 130 points - in a total of 4 sessions.
The above mentioned skills, qualities and characteristics on which candidates are tested are the following:
1st session - Mediator qualities (to pass the exam of this session: 90 points
maximum, 45 points minimum):
Appropriate manners in conducting mediation
Use of Non-verbal communication
Responding in a positive way to others
Appreciation of own values and preferences
Building true and valuable rapports
Sensitivity to the problems of others
Appreciating all inputs
Use of humor
Showing respect to all
Use of paraphrases
Keeping mental, not written note
Alertness to emotional needs
Creating a secure setting
Ability to talk freely and openly to all parties
Ability to accept feelings of all parties
Ability to listen actively
Ability to analyze problems, identify and separate the issues involved, and frame these issues for resolution or decision-making;
Ability to identify and separate the mediator's personal values from issues under consideration;
2nd session - Procedural skills (to pass the exam of this session: 80 points maximum, 40 points minimum):
Ability to treat the parties equally and fairly
Use of positive language
Turning negative language to positive
Ability to use clear, neutral language in speaking and in writing
Gathering information with the use of open question
Checking comprehension with the use of closed questions
Testing possible solutions with the use of hypothetical questions
Testing reality with the use of challenging questions
Correct use of silence effectively
Ability to help parties invent creative options
Ability to screen out non-mediable issues
Ability to help the parties identify their own BATNAs and WATNAs
3rd session - Negotiation skills (to pass the exam of this session: 60 points maximum, 30 points minimum):
Using information tactically
Helping parties to use information positively
Identification of key points
Dealing with interruptions
Dealing with power imbalance
Dealing with inappropriate behaviors
Moving from the past to the future
Moving from rights and obligations to interests and needs
Helping the parties in saving their own face
Making long-lasting decisions
Ability to earn trust and develop rapport
4th session - Case management skills (to pass the exam of this session: 20 points maximum, 10 points minimum):
Avoiding redundant time
Using visual aids (as power-point slides, overhead projector, video-recorder, etc…)
Keeping the parties informed
4. Program Transparency.
The benchmarks and criteria applied by the QAP must be published and be openly accessible on the organization's website. Details of all approved programs will be listed on the IMI web portal www.IMImediation.org and will include a direct link to the credentialing organizations' websites.
The benchmarks and criteria applied by ADR h c in mediator’s assessment and qualification are published on the ADR h c website: www.diamesolavisi.org
They are accessible by anyone who is interested in being part of our QAP.
5. Program Integrity.
Each Assessor must have substantial experience of assessing the performance of mediators. At least one of the Assessors on each Program must be independent of the QAP.
For the purpose, ADR h c’ s assessor team will consist of 3 experts (mediators or mediator trainers), two experts representing the organization and one independent one. Independence means that the assessors are not employees of the organization. The prospective assessors must have long-time experience of mediating or mediators’ training and substantial experience as monitoring/evaluation expert.
For every examination session, in order to have one of the assessors as an independent expert, ADR h c calls an expert either from one of the other trainings centers operating within Greece or an international expert.
6. Ongoing monitoring of Programs.
The QAP must include a process for the ongoing monitoring of the performance and practice of the Assessors. IMI will liaise closely with all recognised program organizers to maintain a sustainable quality control system.
ADR h c is open to submit any requested information to IMI and is willing to accept IMI monitoring in order to maintain a suitable quality control system.
ADR h c will monitor the performance and practice of assessors through monitoring missions of ADR h c headship. They will be evaluated for their performance based on the following criteria: they have adhered to QAP criteria for mediators assessment through reviewing of applicants files; objectivity in assessment of the applicants and their engagement for improving the qualifying program.
7. Commitment to Diversity.
The QAP must be accessible on an equal basis to experienced mediators regardless of their professional affiliations, gender, race, ethnicity, age, religion, sexual orientation or other personal characterization.
ADR h c provides for accessibility to our QAP to all mediators regardless of gender, race, ethnicity, age, religion, sexual orientation and personal characterization. All mediators who meet the mediation qualification criteria, standards and the required experience can apply to our QAP.
Organization's full legal name: Alternative Dispute Resolution Hellenic Center (ADR h c).The organization was established in March 2012 in Thessaloniki, Greece.It was registered as legal entity in the register for non-profit civil company upon Thessaloniki District Court. The organization is established under the Greek legislation on Civil Companies.
Address of organization’s primary office:
Dodekanissou 15, ΤΚ54626, Thessaloniki, Greece
Details of contact person:
Evi Avlogiari, Executive Director, Tel. 00302310538919/ 00306977260901